FAQs
Click on any question below for more information. If you don’t see the answer you’re looking for, then please contact us.
About Lenzart
How do I get in contact with Lenzart?
Will I be able to speak directly to a member of the customer support team?
Yes, one of us will respond to your emails, answer your call, or respond to any messages left at the lab phone #
Where are you located?
1872 Hertel Avenue, Buffalo, NY 14214
What are your hours?
Check our
Contact Us page for accurate hours, because they change slightly with our workload seasonality. But we’re either here Monday – Thursday 9 – 4pm, or Monday – Friday 9 – 5pm
Ordering with Lenzart
How do I get started ordering?
It’s easy to get started ordering. Once we receive your information we’ll set you up with an account and you’ll be on your way.
Where do I find information for your products and services?
Lenzart offers a wide range of products and services from prints to retouching to books & albums and so much more. Check out all of products and services options throughout our website.
How can I see the prices on your website?
If you haven’t set up an account yet, go to “Get Started” and we will quickly get you the username and password information you need to view prices, various support topics and special offers.
What types of payment do you accept?
Lenzart currently accepts MasterCard, Visa, Discover and American Express.
What do I need to do to prepare my files to send to you?
We have comprised easy to follow instructions on how to prepare your files…
read more.
Do I need to send you color corrected files?
No you do not need to color correct your files. Lenzart Standard Pro prints…read more.
How can I check my order status?
If you have questions regarding your order status (or anything else) just give our friendly customer service team a call at 800-826-2624 – we will be happy to help!
Can I cancel or change my ROES order?
ROES orders enter production as soon as they are received. Every attempt will be made to honor your request for an additional handling charge of $5 per order. However, any completed components will be charged for. For these reasons, please ensure that your order is correct before submitting.
How can I make ordering prints from my events easier and faster?
Use the Lenzart ROES Events and Sports Catalog and SAVE HOURS OF WORK…read more.
Turnaround Time and Shipping/Handling
What is your turn around time?
Do you have a minimum order charge?
Lenzart does have a minimum order charge of $15. To help avoid this try grouping smaller orders together – you’ll save on the packing and handling that way too.
What do you charge for shipping my orders to me?
An $12.75 per day shipping charge is added to your invoice. We routinely group orders and schedule shipping days to provide you with the best value…
read more.
Do you have a packing and handling charge?
Check the details about all of our Shipping information…
read more.
Do you offer rush services?
If an order needs to be rushed, please place a call to Customer Service to make sure production will be able to meet your deadline…
read more.
Products and Services for Portrait Photographers
Do you sell card products?
Lenzart offers many card designs, all simply and easily at your fingertips in ROES…
read more.
How do I add my studio logo to my prints?
Easily add your logo to digital files for print orders..
.read more.
Do you die cut wallets?
Wallets ordered in sheets of 4 or 8 are available for die cutting. View pricing.
What types of mounting options do you have?
One of the advantages of being a great boutique lab is our wide variety of print finishing services…
read more.
Do you sell lay flat books or albums?
Yes, our Classic Photo Cover Lay Flat Albums have many sizes and page configurations available…read more.
Do you offer custom printing services?
Yes, custom printing services can be added to any file (available in the retouch options in Lenzart ROES). Our highly experienced staff will balance faces, burn down corners, hot spots and other distractions to give your image that truly “best of show” quality that will set you apart.
How often do you update your pricing?
Lenzart strives to hold price increases to a minimum – but be advised that all prices are subject to change without notice.
Products and Services for Sport, Event and School Photographers
What types of products do you offer for events?
Lenzart has a
wide range of products to choose from…
read more.
Do you do school volume photography?
Lenzart Specializes in School Business and services…
read more.
Can I get my event wallets die cut?
Yes – unlike many labs, Lenzart will die cut your event wallets at your request.
Will you do the foldering for my events?
Lenzart offers full service foldering of your event 5x7s and 8x10s. Giving you a quick, clean ready to deliver product. View pricing.
Can you create school id cards?
Yes – Lenzart’s Underclass services and school service items will help you “stand out from the crowd” on delivery day…read more.
Can you create school administration or yearbook cds?
“Yes – From quick turn around, beautiful finished prints, administration booklets and labels to Yearbooks, Admin CDs, and School Id cards, Lenzart can help you be the school’s photographer of choice year after year…read more.
Do you sell class composites?
Yes – class composites are a popular item for our Underclass studios – available with multiple background choices and a variety of sizes. View pricing.
