Artists’ FAQs
Click on any question below for more information. If you don’t see the answer you’re looking for then please contact us.
About Lenzart
How do I get in contact with Lenzart?
Will I be able to speak directly to a member of the customer support team?
Yes, one of us will respond to your emails, answer your call, or respond to any messages left at the lab phone #
Where are you located?
1872 Hertel Avenue, Buffalo, NY 14214
What are your hours?
Check our
Contact Us page for accurate hours, because they change slightly with our workload seasonality. But we’re either here Monday – Thursday 9 – 4pm, or Monday – Friday 9 – 5pm
About Ordering from Lenzart
How do I get started ordering?
Fill out the information on the Get Started form. Once we receive it we’ll set you up with an account and you’ll be on your way.
What system do you use to receive orders?
We use the free and easy to use ROES system (Remote Order Entry System). This is the simplest way to set up wholesale pricing. We’ve provided video tutorials, but would also be happy to help you get started if needed
What products and services do you offer?
We have tons of products available to you. To check them out, click the items in the list on our Artists’ Services page to find out more information about each one
Do you offer totally complete artists services?
Yes, from printing, mounting, stretching, and UV coating to scanning/copying originals and file adjustments, if necessary.
How can I see prices on your website?
If you haven’t set up an account yet, go to Get Started and we will quickly get you the username and password information you need to view prices
Do you offer any quantity discounts or special promotional sales?
Yes to both! Quantity prices (10 or more of same product from same image) can be quoted promptly. For promotional specials – watch our emails – you’ll be the first to know!
What types of payment do you accept?
Lenzart currently accepts MasterCard, Visa, Discover and American Express.
About preparing files
What do I need to do to prepare my files to send to you?
We have comprised easy to follow instructions on how to prepare your files…read more
Do I need to send my files completely “ready to print”?
That will be the least expensive and most reliable for you (see price comparison here). If you’d like us to make adjustments, please provide the original for us to use as a reference
About products and services
Where can I find a comprehensive list of what you offer?
What type of materials does Lenzart use?
We have quite a variety of substrates and price ranges, which include photographic paper, fine art matte and watercolor giclee, and giclee canvas
Can I see (and touch) samples?
Sure! Stop in at Lenzart and take a look at our display materials on our customer service counter
What are your mounting materials?
Artboard, bevel board, hardboard (like masonite), and foamboards. Check out your options here. On canvases we offer stretching on .75” and 1.5” stretchers – details are available on our gallery wraps page
Do you offer books and albums, too?
Yes, we have several levels of books and albums available that you can see
here
Do you copy and/or scan original artwork?
Yes, we have copy, scan and reproduction services available for all types of fine art originals
Do you offer any business or marketing help?
Yes, we have design services available at the lab if you have need for marketing and promotional help. Email us your requests and we’ll assist you with business cards, postcards, brochures, sell sheets, and almost any “get the word out” about your products.
Do you also provide framing, float framing, and plak mounting?
Yes, all of those are available through Lenzart
About turnaround and shipping
What is your turnaround time?
| Photo prints |
1-3 days |
| Fine art giclee prints |
1-3 days |
| Canvas only |
1-3 days |
| Gallery wraps (stretched canvas) |
2-4 days |
| Quantities |
2-4 days |
| Design work |
will estimate at time order is placed |
| Cards, calendars, extra merchandise |
3-5 days |
Do you have a minimum order charge?
Lenzart does have a minimum order charge of $15. To help avoid this try grouping smaller orders together – you’ll save on the $1.90/order packing and handling that way too.
How do you charge for shipping?
If you request shipping (vs pick up at the lab), your order will be charged at the current UPS or USPS rate, which will be dependent on the outer dimension and the weight of your package.
Does a package ever get damaged?
In the rare event of a damaged package, phone us immediately, send a photo of the damage, and save the materials to be inspected by the shipper. Please do not refuse the package, or ship it back without a phone call. This could result in the refusal of the damage claim and new prints would then have to be produced at full charge. Having followed this procedure we will be able to replace your damaged order, in the shortest time possible, at no cost to you.
