1. Delete the app from the applications folder. It will end in .app
– Finder -> Go -> Applications find the app and delete it.
2. Delete the desktop shortcut/alias. It will end in .app.alias
3. Delete the .ROESEngineCache
– Finder ->Go -> Go to Folder
– When the window opens up, put in: ~/.ROESEngineCache
– Highlight all files and folders and Move to Trash.
4. Clear the roescache folder.
– Finder -> Go -> Go to Folder
– When the window opens up, put in: ~/.roescache
– Click Go. The contents of the .roescache folder will be displayed.
– Highlight all files and folders and Move to Trash.
5. Clear the .LenzartROES folder. The name is specific to the lab and should be obvious.
– Finder -> Go -> Go to Folder
– When the window opens up, put in: ~/.LenzartROES.
– Click Go.
***Warning: The .LenzartROES folder contains prior sent orders, autosaved orders and saved
favorites or packages. If you feel the need to retain information then copy/move the folder
to the desktop rather than the trash
– Highlight all files and folders and Move to Trash.
6. Reinstall the ROES Client, by clicking here.